FAQ

Once an order has been processed you will receive an email confirmation. To make changes to your order please contact the team at hello@thanky.com.au with your order number and what you intend to change. Once the order has left our dispatch it will require additional investigation and may not be able to be re-delivered.

Our shipping time is anywhere between 1 to 5 days depending on location. We usually ship within 24 hours and you can always check the status of your order.

Unfortunately, you are unable to arrange your own courier for delivery. You would need to have the item/s delivered by our assigned couriers.

Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

Unfortunately not, once an order has been finalised no additional items can be added. A separate order would need to be placed.

If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from the Post Office.

Items returned must be in “as-new condition” and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.

In checkout you will notice there is a enter coupon code. Enter your coupon code there and you will be able to accept the coupon.